Shipping delays to several areas due to hurricane Matthew - October 6, 2016

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Evacuations in the southeast due to Hurricane Matthew are resulting in multiple road closures. The storm is expected to deliver heavy amounts of rain, strong winds and the potential for severe flooding. Your Aurora Generator may be delayed in reaching you.

Freight scheduled for delivery today or that is traveling through these areas may be delayed.

The following locations are closed today. Delivery operations are suspended and freight destined for these locations will be held until conditions improve:

  • Florida - Miami, Pompano Beach, West Palm Beach, Jacksonville, Orlando
  • Georgia - Savannah
  • South Carolina - Charleston, Myrtle Beach

We will be closely monitoring the storm and will make adjustments with our freight carriers as needed.

All generators that have already been shipped and going to these locations will be held in freight warehouses until it is safe to have trucks proceed to these areas.

If you are waiting for your generator to arrive, you can call us and we will get an update from the carrier who is shipping your generator.

All shipments carry insurance. If your freight was shipped via FedEx Freight and it arrives damaged, simply call FedEx at 1-800-Go-FedEx and they will assist you with your claim. If you have any questions regarding insurance please call us at 1-877-510-6807.

 

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